Hello Team Tucker Members, we are excited you are here.,,
Working with Shawn Gavin and his team at RHG Products, we together are committed to helping you grow your businesses in 2020 and beyond. As with any growth, it requires change. Change in processes, in mindset and a willingness to go above and beyond for your customer.
On this page we have created a FREE RESOURCE to help you stay on track and committed to your customers and community, as well as enjoy the many fruits of your hard work and investment.
HOW TO GET YOUR NEXT 5 CUSTOMERS
Download the Apple Orchard - The Key to New Customers
Watch the video to help you get the most out of it.
Often as a service provider, you are told that you must get new customers to build your business and while that might be true, especially if you are starting out. Something that is constantly ignored in the marketplace but extremely valuable are your existing customers.
In fact we might say they are the keys to your ongoing success. Sure, they provide what we like to call cushion business (repeat business) but my friends it is high time we shed some light on how truly important your existing customers are.
65% of a company’s revenue comes from existing customers.
72% of customers will share a positive experience with 6 or more people.
In 2020 customer experience will overtake price and product as the key brand differentiator
So what is the secret to keeping your existing customers happy AND happily referring you to others?
Here is what we know to be true. Customer Lifetime Value (CLV)!
Customer Lifetime Value (CLV) is just like an apple tree. The one tiny seed, that one customer becomes a repeat customer. Eventually, they love your service so much, that they tell others (the apples). Those people eventually become their own apple tree, telling others how much they enjoy your service and eventually you have this whole network (orchard) of loving and fiercely loyal fans.